Terms of reservation

  1. Online reservations must be done at least a day ahead of the visit date.
  2. Pets are not allowed.
  3. Cancellations or rescheduling can be done free of charge if done before the  3 days prior to visit, otherwise will incur a 25% fee.
  4. For the reservation to be valid it needs to include the date and time of visit
  5. The reservation is for the entrance to the finca plus a guided tour. The tour is set for the time mentioned in the reservation and it will start without delay at that time. You are advised to arrive at leaset 15 minutes before that time to avoid loosing your reservation.
  6. If your party arrives after the reservation time it must wait to be assigned for the next available tour.
  7. If you dont arrive the day of your reservation, the penalty fee for reimbursements is of 50% of the total amount.
  8. The fiscal invoice will be made the moment you arrive.
  9. Children under 12 are free to enter, unless its a school group. They must remain near their parents at all times.
  10. For large groups or student groups please contact us at +507-771-2070 o al correo electrónico dracula@madurostropical.com

 

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